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Email. info@lanabeds-spaces.com | Whatsapp Us: +66 624 512 499 | Line ID Us: lanabedspace | Tel. +66-62-451-2499

Rule and Regulation

 
1. The current passport (foreigners) or an Identification card (Thai citizen) is requires and must be presented anytime when checking-in. Data sensitive materials such as passports and Identification cards are strictly required for check-in only. All personal data will be kept private and confidential.   
 
2. The room rent including the security deposit for rooms and key card shall be paid in cash for the amount of 500 THB in the moment of checking in. They shall be paid back on your departure, provided it is on time. Missing items result in a partial refund. The security deposit shall not be returned to the guests in the case of key losing. If the cost of damage is greater than the deposit amount, the guest shall be responsible for the exceeding amount. We reserve the right to charge guests according to the cost of rectifying damage if exceed security deposit, we reserve the right to make a charge to the guests’ credit/debit card or to send an invoice for the amount to the registered address also.     
     
3. The first night of your reservation will be charged as a non-refundable deposit. The balance owing will be due in full payment upon check-in.  The guests may pay by CASH or a major credit/ debit card (with 3% surcharge on the card) The confirmed price of your booking is always in THB, including 7% tax and 10% service fee. 
 
4. Guests are asked to use the safe or the secure lockers provided in each room. Padlocks are available for guests to purchase at our reception.  

5. The LANA is pleased to serve our guests with well-furnished accommodation, but any damage or lost personal belongings are beyond our responsibility. Therefore, please take care all of your belongings and valuable items.   
 
6. The LANA allocates our spaces to offer guests the convenient parking, but does not cover any costs associated with any damages or missing properties occurring to the vehicles.    
                           
7. Removing furniture or items from the guest rooms is prohibited. You will be charged for any lost or damaged items upon check-in.   
 
8. Illegal or immoral actions such as gambling, sex trafficking and etc. is strictly prohibited. 
                          
9. Please keep clean and tidy to public and in-rooms area. All kinds of guest pets are not allowed. 
 
10. Illegal drugs, gambling are strictly prohibited. Please keep silence. According to our tolerance policy, we will refuse to admit or refuse service or accommodation or may remove a person who while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy LANA properties, or causes or threatens to cause a public disturbance. Fine up to 2,000THB and informing law enforcement officers. 
                
11. Smoking in the room is prohibited. The cost of eliminating its unpleasant smell and fine up to 2,000 THB.  It is permitted only on the permitted area where we served for smoking area. 
                            
12. Inflammable, hazardous materials, narcotic drugs, and any other illegal objects are strictly prohibited.    
 
13. Strong smelly objects such as Durian..etc  is not allowed to be kept in the room or even in the LANA area also. 
 
14. Cooking food in the room is not allowed.
                           
15. Adapter must be applied with all electric appliances which require different range of Watts to be used in Thailand. 
 
16. Check-in at 02.00 PM and Check-out before noon (12.00 PM) of the next day.
Check-out done later than  01.00 PM will be charged in full room price of an extra night. 

17. There is no capacity for extra bed in this room type.
 
18. Maximum one infant under 3 years stays free of charge.  
 
19. If customers are under the age of 18, a consent letter from a parent or guardian with contact information is requires when checking-in. 
 
20. Shared rooms accommodate age above 16 years only.
 
21. The LANA will only allow registered guests to use its facilities and does not allow an unregistered guest to stay overnight at the hotel. If any violence done and found, such person will be removed and fine up to 2,000 THB.       
 
22. For the modification of check-out date and time after arrival without prior notification, the LANA reserves the right to apply additional charge according to the number of modified nights to the guests.   
 
23. In the event of or any case of cancellation received less than 5 days prior to the arrival,100 % retention will be charged on the reserved room rate.   
 
24. If cancelled or modifies up to 5 days prior to the date of arrival, no penalty will be charged.
If cancelled or modified later, the first night will be charged.
In case of customers no show-up , the total price of the reservation will be charged.  
 
25. Extension of your stay depends on availability. Guests or customers should notify the front desk regarding any extensions as soon as possible and we will try our best to make these accommodations for sure. 
 
 
LANA Beds & Spaces STAFF